Last updated: September 28, 2026

This Shipping Policy explains how and when we ship orders placed on officesuitesolution.com. It forms part of our Terms & Conditions.

Where we ship

We currently ship to addresses in the United States only, including all 50 states and Washington, D.C. We do not ship to PO boxes for items over 10 lb, APO/FPO/DPO addresses, or US territories at this time. We do not ship internationally.

Shipping options and costs

Free Standard Shipping on orders of $49 or more (3–7 business days after dispatch).
Standard Shipping: $5.95 flat rate on orders under $49 (3–7 business days after dispatch).
Expedited Shipping: $14.95 flat rate (2–3 business days after dispatch).

Shipping costs are calculated and shown at checkout before you pay. The threshold for free shipping is based on the order subtotal after discounts and before taxes.

Processing time

Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding US federal holidays). Orders placed after 2:00 pm Mountain Time, or on weekends and holidays, begin processing the next business day. During peak periods (e.g., late November through December) processing may take up to 3 business days; we will note any extended handling time on the product page and at checkout.

Delivery estimates

Transit times above are estimates provided by our carriers (USPS, UPS and FedEx) and are not guaranteed. Total delivery time = processing time + transit time. Most orders arrive within 4–9 business days of being placed with Standard Shipping.

Tracking your order

You will receive an order confirmation email when your order is placed and a shipping confirmation email with a tracking number once it is dispatched. Tracking may take up to 24 hours to update after you receive the email. You can also view tracking from My Account → Orders.

Multiple items

If your order contains several items, they may ship separately and arrive on different days. You will receive tracking for each shipment. You will not be charged extra shipping for split shipments.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address supplied by the customer. If you notice an error, email us at info@officesuitesolution.com as soon as possible; we can update the address if the order has not yet been dispatched.

Lost, delayed or damaged shipments

If tracking shows no movement for 7 business days, or your package arrives damaged, contact us within 7 days of the expected delivery date (or of delivery, for damage) with your order number and photos where applicable. We will open a claim with the carrier and send a replacement or issue a refund, at your choice, once the claim is confirmed. Packages marked as delivered by the carrier but not received should be reported within 5 days so we can investigate.

Sales tax

Sales tax, where applicable, is calculated at checkout based on the shipping address and shown before you complete payment.

Contact us

OFFICE SUITES SOLUTION LLC
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA
Email: info@officesuitesolution.com
Phone: +1 (307) 855-0417 (Mon–Fri, 9am–5pm Mountain Time)