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Frequently Asked Questions

Straight answers about licences, delivery, guarantees and activation – the same answers our support team gives by email.

Licences and pricing

Yes. Every licence is obtained through authorised Microsoft distribution and activates against Microsoft’s own servers exactly as a licence bought from Microsoft would. If a key ever fails to activate you get a replacement or a full refund, whichever you prefer.

Because we sell licences, not boxes, and we do not carry the retail overhead that sits on top of a shelf price. What we do not do is buy from unauthorised sources, which is where the very cheapest keys on the internet come from and why they stop working.

No. Every licence we sell is perpetual. You pay once, it does not expire, and there is nothing to renew. We do not sell Microsoft 365 subscriptions.

A standard licence covers one machine. Where a product is sold as a multi-PC pack it says so in the product name, and the number of machines is stated on the product page.

Yes, on every order, issued by Office Suites Solution LLC. If you need particular details on it for your accounts, tell us at checkout or email us afterwards and we will reissue it.

Delivery

Most orders arrive within minutes of payment. A small number are held briefly for a fraud check, which can extend that to a couple of hours.

Check your spam or junk folder first. Automated emails carrying a licence key are exactly the kind of message filters distrust, and that is where the overwhelming majority of missing keys turn up. If it is still not there after an hour, email us with your order number and we will resend it straight away.

Tell us the correct address and we will send it there once we have confirmed the order is yours. Contact us as soon as you notice, because we can also ask our supplier to check whether the key has been redeemed.

Guarantees and refunds

Any key you have not redeemed can be refunded in full within 180 days of purchase, for any reason or none at all. There is no restocking fee and no return postage, because there is nothing to post.

Once a key has been redeemed against a Microsoft account or a machine, it is used. It cannot be unredeemed, resold or recovered by anyone, including us and including our supplier. We state this plainly rather than hiding it in a clause, because it is the most common cause of disputes in this trade.

Separate from the refund guarantee. If a key you activated is ever revoked or deactivated through no action of yours, whether that is a month later or three years later, we replace it at no cost. It does not cover a key that was shared, resold, or installed on more machines than the licence permits.

Activation problems

That is normal and it does not mean anything is wrong with your key. Hardware changes, reinstalling Windows and activating without an internet connection all trigger it. Our guide on fixing an activation error walks through what to do.

Send us the exact code and a screenshot if you can. Most activation failures are not a fault with the key at all, and the usual causes are the key being entered for the wrong edition, a hardware change Microsoft has not caught up with, or an offline machine.

If you have not activated it, contact us and we will swap it. If there is a difference in value you pay or receive the difference. If you have already activated it we cannot swap it, but we will always look at what your options are.

Still unsure?

The guides go deeper on activation, choosing an edition and buying safely. For anything specific to your order, contact support – we answer within the hour.

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