Track My Order

Enter your order number and the email address you used at checkout to see the current status of your order and its tracking number. Your order number is in the confirmation email we sent when you placed the order; it looks like #1234.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the statuses mean

  • Processing: we have your payment and are packing the order. Orders ship within 1-2 business days.
  • Completed: the order has shipped. The tracking number and carrier link are in your shipping confirmation email and on this page.
  • On hold: we are waiting on something, usually a payment confirmation or an address check. We will have emailed you.
  • Refunded: a refund has been issued to your original payment method. Banks take 5-10 business days to post it.

Tracking not updating?

Carriers can take up to 24 hours to scan a package after we hand it over. If tracking shows no movement for 7 business days, or a package is marked delivered but you do not have it after 5 days, email info@officesuitesolution.com with your order number or call +1 (307) 855-0417, Monday to Friday, 9am-5pm Mountain Time. We will open a claim with the carrier and send a replacement or refund.